Upload Error Messages
"Unsupported File Format"
What it means: The file you're trying to upload is not in a format that DocuAsk can process.
How to resolve:
Check that your file is in one of the supported formats: PDF, DOCX, PPTX, or XLSX.
Convert your file to a supported format using the appropriate software.
Try uploading again with the converted file.
"File Size Exceeds Limit"
What it means: The file you're trying to upload is larger than the maximum allowed size for your subscription plan.
How to resolve:
Check your subscription plan's file size limit (50MB for Archive Alchemist, 100MB for Quantum Quill).
Compress your file or split it into smaller documents.
Consider upgrading your subscription if you frequently work with larger files.
"Upload Failed"
What it means: There was a general error during the upload process.
How to resolve:
Check your internet connection.
Try uploading fewer documents at a time.
Restart your browser and try again.
If the issue persists, contact support through Intercom.
Query Error Messages
"Insufficient Sources Found"
What it means: The semantic search didn't find enough relevant information in your documents to provide a confident answer.
How to resolve:
Use more specific terminology that matches the language in your documents.
Rephrase your question to better align with document content.
Verify that your documents contain the information you're asking about.
Upload additional relevant documents if available.
"Processing Error"
What it means: There was an issue processing your query.
How to resolve:
Try simplifying your question.
Break complex questions into multiple simpler queries.
Try again later as the issue might be temporary.
If the problem persists, contact support through Intercom.
Subscription Error Messages
"Payment Failed"
What it means: Your payment method was declined or encountered an error.
How to resolve:
Verify your payment information is current and accurate.
Check with your bank or credit card provider for any issues.
Try an alternative payment method if available.
Contact support through Intercom if you continue to experience issues.
"Subscription Limit Reached"
What it means: You've reached the usage limit for your current subscription plan.
How to resolve:
Review your current usage in your account settings.
Consider upgrading to a higher-tier plan with increased limits.
Wait until the next billing cycle when limits are reset (if appropriate for your needs).
Contact support through Intercom for assistance with subscription options.
General System Error Messages
"Service Temporarily Unavailable"
What it means: The system is currently experiencing technical difficulties.
How to resolve:
Wait a few minutes and try again.
Refresh your browser or clear your cache.
Contact support through Intercom if the issue persists.
"Session Expired"
What it means: Your login session has timed out due to inactivity.
How to resolve:
Log in again to continue using DocuAsk.
Save your work more frequently to avoid losing progress.
Getting Additional Help
If you encounter an error message not covered in this guide or if the suggested solutions don't resolve your issue:
Take a screenshot of the error message.
Note the steps you took before encountering the error.
Contact our support team through the Intercom chat in the bottom right corner of any DocuAsk page.
Provide as much detail as possible to help us diagnose and resolve the issue quickly.
Create a ticket in the the support chat to track the progress of your report, and the subsequent bug fix.