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Supported File Formats and Size Limits

This guide provides detailed information about the file formats supported by DocuAsk

Joseph Chin avatar
Written by Joseph Chin
Updated over 10 months ago

Supported File Formats

DocuAsk supports a variety of common document formats to accommodate different types of content:

  1. PDF (.pdf)

    • Portable Document Format files

    • Ideal for documents with fixed formatting

    • Supports text, images, and forms

  2. Microsoft Word (.docx)

    • Word processing documents

    • Good for text-heavy content with formatting

    • Supports tables, images, and other embedded content

  3. Microsoft PowerPoint (.pptx)

    • Presentation slides

    • Good for visual content with bullet points

    • Supports images, charts, and diagrams

  4. Microsoft Excel (.xlsx)

    • Spreadsheets and tabular data

    • Good for numerical data and calculations

    • Supports formulas, charts, and multiple worksheets

File Size Limits

DocuAsk imposes file size limits based on your subscription plan to ensure optimal performance:

Quantum Quill Plan

  • Maximum file size: 100MB per file

  • Suitable for larger documents and complex presentations

Archive Alchemist Plan

  • Maximum file size: 50MB per file

  • Suitable for most standard documents and presentations

Best Practices for File Uploads

To ensure the best experience when uploading files to DocuAsk, consider these recommendations:

  1. Optimize file size: Compress images and remove unnecessary content to reduce file size.

  2. Split large documents: If a document exceeds the size limit, consider splitting it into smaller, logical sections.

  3. Convert to supported formats: If you have files in unsupported formats, convert them to one of the supported formats before uploading.

  4. Check for text extraction: Ensure that text in PDF files is extractable (not just images of text) for best results.

  5. Maintain organization: Use descriptive file names and organize documents into folders for easier management.

Troubleshooting Upload Issues

If you encounter issues when uploading files to DocuAsk:

  1. Verify file format: Ensure your file is in one of the supported formats listed above.

  2. Check file size: Confirm that your file does not exceed the size limit for your subscription plan.

  3. Try a different browser: If uploads are failing, try using a different web browser.

  4. Contact support: If problems persist, reach out to DocuAsk support for assistance.

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